17 August 2021

Written by

5 minutes of reading

Why should you choose a phone system that supports app integrations?

The period we are experiencing (COVID-19, remote working) has made possible many business processes that are becoming more digital and automated.


Small businesses need to be as flexible and agile as possible to keep up with the competition, and digital tools do that.



I want to talk to you in detail about integrations for business phones and how to actually use them not only to make smart working more effective but to show you how much more time you will have once installed and integrated with your phone system.


How can a company be more effective and also make its employees more effective with digital tools?


There are platforms that improve and facilitate everyday work, in all departments. The applications that you can integrate with business phones are designed to perform specific tasks for small and medium-sized businesses.


Integrations with other business phone apps are only possible (and they are really easy to implement) if yours is a cloud phone system, and not a traditional one where you just phone.


For example: do you want to add numerous telephone lines to your business overnight with a traditional phone system?


Do it, but you will need the extra time and expense and technical support staff.


Conversely, a cloud-based phone system, integrated with your business applications, allows you to manage business communication with customers at a lower cost than a traditional phone system and lets you do the same things every day easier.


The integrations between phone systems and applications (such as crm or contact books) allow all these instruments to communicate automatically with the phone system, centralizing information and automating the processes of the applications.


This is a strong point of our Cloud phone system.


Discover all the Voxloud features


Thanks to the integrations of a cloud phone system such as the Voxloud one, employees can use their applications together with the phone system wherever they are without having to be in the office, as they are both tools in the cloud and can be integrated with the Voxloud phone system.


With a cloud telephone system, you can therefore use both the phone system and the applications anywhere and without difficulty, because they communicate with each other and allow you to always have them with you, wherever you go.


Cloud phone system: the buying guide


There are hundreds of business telephone systems to choose from, just search Google to see the amount of different cloud phone systems that exist on the market.

In all of this, how do you figure out which phone system is best for you and your business?

How to find one that integrates seamlessly with the applications you use every day in the office?


It makes sense to use only what helps you better manage customers and increase your profits, integrating with your business tools such as crm, software.


7 things to check before buy your cloud phone system


To demonstrate the value of choosing the right business phone system, take a look at the following tips for choosing the right business phone system for you:



        1. Choose the one that allows you to have a completely unified communication system (handle calls, videoconferencing, call recording).

      1. A phone system that improves call efficiency, better responding to customer needs.

      2. A phone system that uses data and reporting software to objectively measure performance and set individual and team goals.

      3. Monitor call activity and efficiency, average response speed, average wait times, conversion rate, customer satisfaction and anything else related to your business goals.

      4. Leverage customer fact sheets to manage business calls with a broader context and resolve issues faster.

      5. Leverage sales automation tools to move leads through the sales funnel to faster contract closings.

      6. Train sales reps on using voice calling features such as hot transfer and call assignment to improve performance.

Considering all the benefits of a business phone app, it's time to consider a phone system upgrade.

With Voxloud you can finally say goodbye to the usual phone systems which have several disadvantages such as not integrating with your business applications and software.


You'll have a wide variety of voice capabilities and the ability to develop a unified communications system with all the features you want as well as many integrations that will make your everyday tasks easier (Zapier, Hubspot, Intercom and much much more).


Let’s make your company even more efficient! 


Best regards,      

Leonardo Coppola