3 August 2021

Written by

4 minutes of reading

Change mobile network operator: the guide

One of the most difficult choices is that of choosing the mobile network operator. Figure out which one is right for you and which one will actually make you pay a rate that he promised you.

But how to choose the right mobile network operator?

The first step is to give you answers to the following questions:

  • What is the procedure for withdrawing from your current contract?
  • Are you sure that your future operator and its offer are suitable for the needs of your company?
  • Do you know all the costs involved in a change of operator?


Let's analyze these points together in detail.

1 - Do you know how to withdraw from current contract? 


The withdrawal procedure varies from company to company. The key is to carefully read all the information to understand if there are penalties or hidden costs.

Furthermore, for early withdrawal, each mobile network operator can ask for a different rate based on the promo signed.

When a new contract is signed, usually the mobile network operator needs to communicate to the user the costs of any deactivation to be incurred.

Regardless of the reasons for terminating the contract, in order to terminate their agreement with the manager, the customer usually have to:

  • Pay for the additional services indicated in the contract (even if you have never used them)
  • Pay the difference for any installment devices included in the offer
  • Pay the "decommissioning costs"

So be careful and before ending the contract, check all these three things.

At Voxloud, we have always cared about cost transparency with our customers. Don't expect hidden costs or crazy withdrawal penalties. Transparency is one of the values ​​that most distinguishes us.

2 - Are you sure that the new operator is transparent? 


After following all the aforementioned steps, it is important to check that the new operator and the offer you are about to sign do not hide pitfalls such as extra expenses, hidden costs or exorbitant penalties in case of termination of the contract.

Also try to figure out which features can be useful for your business and which aren't. Avoid activating things that will then be of no use to you and will only inflate the monthly fee.

Have you made a cross-check of all the features necessary to allow your collaborators to work to the best of their ability?

Or did you just think that, since the offer is unbeatable, it is okay regardless because it saves you money?

Before doing this reasoning, analyze carefully if there are any additional services that you will have to pay even if you do not use them.

Make sure you always read the contract with the utmost attention, especially the clauses at the bottom of the document.

A fundamental aspect that many analyze only after signing the contract is that of customer service. One of the worst nightmares is to remain on hold on call for 30 minutes without receiving a response or even pressing a thousand keys without being able to speak to an operator.

In Voxloud everyone is followed step by step in the service activation process and it will not be necessary to waste hours to communicate with someone and we can be reached by phone, email, chat etc.

Once all these things have been analyzed, it is time to make the right and thoughtful choice. In fact, Voxloud has thought of solutions for small and medium-sized enterprises that want to have a professional phone system to grow the company and increase productivity in the company.


Con Voxloud you have:

  • A fast and intuitive cloud phone system
  • Clear and transparent costs immediately
  • A highly personalized and customizable offer
  • Support team dedicated to you
  • Fast and efficient customer service


If you want to find out all the details of our offer and understand how to activate it, click on the link below and read all the information.



Best regards,      
Leonardo Coppola