Did you know that there is a cloud phone system feature that allows you to record calls?
It may seem strange to you but it is one of the things that can grow your business and improve customer service, increasing customer loyalty and customer satisfaction.
Surely it will have happened to talk to a customer and have to take notes on the conversation in progress: the customer gives you a phone number, gives us information about his needs and desires or speaks very quickly.
Of course, having things repeated two or three times or waiting too long for those who call us is certainly not the best. And if the customer is in noisy places, everything becomes even more difficult!
That's why Voxloud offers you this feature that will solve all your problems right from the start.
3 ADVANTAGES OF CALL RECORDING
1. Train your team
As you know, the first contact that customers have with your company is essential.
By recording your team's calls, you can get an idea of how they talk to customers and take the opportunity to improve their communication skills, achieving results for your business!
Use recordings to create valuable contents such as success stories, creating an archive and other contents according to your needs.
Discover the call recording, click here!
2. Faster training, more time for important tasks
If you run a small business, you may need to hire someone from time to time to handle customer calls, and you will definitely need to take care of the training before “launching” them to represent your company.
While it is true that showing is always better than explaining, sharing call recordings with operators will allow you to speed up learning.
This way you will have more time to dedicate yourself to the most important activities such as sales or service.
Tip: collect the recordings, make them written guides (scripts) and create a repository that can easily become a real training and education center.
3. Feedback to improve your product
You may never have thought about it, but call recordings are also great opportunities to better understand both your company's customers and prospects as well as current ones.
When you have a clear idea of how your potential customers think and understand their wishes and needs, it will be much easier to set up targeted and effective marketing campaigns and more!
You will better understand how customers use your product, what they like and what could be improved, and this feedback can be translated into products and services that meet customer expectations.
Tip: collect keywords, patterns, small complaints and from these ones create reports to give to development or production department.
Now try to think about everything you would have missed without call recording and everything you could do with this simple feature:
- More efficient customer service
- Better internal training
- More performing sales activity
- More detailed information database
And you, dear entrepreneur, are you ready to increase your business by recording your calls through the cloud phone system? And above all, would you know how to choose the right one for your company?
Click on the button below and find out how to make the right choice!