21 April 2022

Written by

5 minutes of reading

6 essential Features your PBX needs!

The cloud phone system is one of those tools that can make your life in the company a lot easier. It allows communication between users in a simple and efficient way and with the right cloud platform, its features can significantly increase business productivity.

But not all cloud PBXs are the same. Some offer features that once you try it you would never want to do without, while others offer you services that actually… complicate your life!

Here you can find features of the Voxloud cloud PBX that will help you work with greater autonomy and efficiency, every day:

 

Quick Links

 

1 - Analytics

2 - User friendly control panel

3 - Voicemail

4 - Integrations with other software platforms

5 - Advanced IVR

6 - Voxloud

 

1. Analytics

Need to measure phone usage and performance? These metrics are often important to sales or customer service teams. Thanks to the Voxloud cloud phone system you can export all call data to get all the information we need to be able to share with the team.

Call recording is also part of the useful features for reporting and corporate training.

From this data, you can learn crucial insights that enable better decision making regarding employee efficiency and customer engagement.


2. User friendly control panel

The most efficient or successful companies are those that monitor data and statistics.

Through the Cloud PBX control panel you have full access to the analysis of your PBX, so you are always aware of how your calls are going.

One of the most useful features of PBXs is that administrators can manage all aspects from a single panel such as changing settings, designing call flows, this makes the administrator's job much more manageable and gives you complete control over your PBX in cloud.

The control panel of the Voxloud cloud PBX has been designed and built to be simple and intuitive, so that no training is required to know how to use it unlike traditional PBXs which are complex to use and configure.

3. Voicemail

One of the most popular cloud PBX features is the voicemail. Access to voicemail is very simple and intuitive, in fact the peculiarity of the Voxloud voicemail is that the messages are transcribed and you can read or listen to them directly in your mailbox. In this way, anyone can read the message on the voicemail from anywhere in the world, in one click.

New call-to-action


4. Integrations with other software platforms

The integrations between cloud phone systems and applications (such as CRM or contact books) allow all these tools to communicate automatically with the cloud phone system, centralizing information and automating the processes of the applications / cloud phone system.

This is a strong point of our Cloud PBX. Inclusiveness and flexibility in one click.

With the integrations and synchronization with your CRM you will be able to see the calls made and received for each individual contact, with the address books instead you can synchronize the contacts between the cloud phone system and the address book to offer an increasingly professional service.

Thanks to the integration of a cloud PBX such as the Voxloud one, employees can use their applications together with the PBX wherever they are without having to be in the office, as both are cloud-based tools and can be integrated with the Voxloud PBX.

With a cloud PBX, you can therefore use both the PBX and applications anywhere and without difficulty, because they communicate with each other and allow you to always have them with you, wherever you go.

Here are some of them:
- Zapier
- Shopify
- Odoo
- Intercom
- Hubspot
- Salesforce
- ActiveCampaign



5. Advanced IVR

This feature has been designed to allow you to have everything under control, without wasting time. With the Voxloud IVR, you eliminate the probability that a customer will end up talking to the wrong department. With just a few clicks, you can design your customized response tree with the certainty that the customer is talking to the right person!

If you have a company that sells abroad or you have multiple offices throughout the country, the Multi-Level IVR system is the best way to give a professional image in multiple languages ​​and to route calls to the different offices, guiding them towards the person.


6. Voxloud

The use of the PBX in the cloud today is no longer just based on voice: it is visual. Videoconferencing has become essential when employees work remotely.
Also, you will appreciate the features related to screen sharing.

 

This feature allows you to share anything on desktop with those participating in the video call. You can then draw on documents or slides to help move projects forward or answer pending questions.
In addition, you activate it with a click and you can share with anyone a link with which to enter the virtual room from any device.


Just create them in advance and relax: Voxloud will do everything for you!

Furthermore, thanks to the apps you can use the Voxloud PBX anywhere, both from desktop and smartphone.

Ready to take advantage of the cloud PBX features?
If you want to empower your team, we recommend that you prioritize all these PBX features.

A key feature to consider when choosing your communication tools is ease of use, so that none of your employees have problems understanding and managing how they work.

Voxloud has created a unique cloud PBX that is extremely easy to use… and is activated in just 59 seconds!

Just download the app on a tablet, smartphone or PC and you can easily manage all the channels of your corporate communication from there.

TALK TO A VOXLOUD SPECIALIST